Leadway Pensure, has clinched the prestigious West Africa Pension and Lifestyle Company of the Year at the 14th edition of the West Africa Innovation Awards.
This year’s recognition confers the company as the undisputed service excellence laureate, being a three-time consecutive recipient of the award, having won the 2024 and 2023 editions.
The Best Customer Care Awards winning streak is a rare and resounding affirmation of its undeterred commitment to a client-centric service.
Clinching gold in the fiercely competitive Customer Service Excellence category affirms that it stood out not merely for its operational efficiency but for the very soul of its business philosophy: a people-first approach, where the trust and future of millions are handled with diligence, empathy, and an unrelenting drive for innovation.
The company distinguished itself as the pacesetter amongst other notable nominees in its award category by reinforcing its reputation as a trusted custodian of future financial security.
The recognition as Category Lead and 2025 Winner is not just an award; it is a validation of years of purposeful investment in technology and talent, and a listening ear tuned to clients’ voices across the region.
The Head, Customer Experience of Leadway Pensure, Inyene Moses, while receiving the award expressed deep gratitude, stating, “This recognition is both humbling and inspiring. It speaks to our collective resolve to redefine Pension Administration through exceptional service driven by integrity, empathy, and a desire for impact. We do not take the trust of our clients lightly; this award is dedicated to them.”
In an industry where customer expectations are evolving rapidly, it continues to demonstrate what it means to meet and exceed those expectations, blending digital innovation with human warmth, efficiency with empathy, and structure with soul.
As the landscape of Pension Administration in West Africa continues to shift, this third consecutive win is a bold reminder that the company is not just participating in the future but also shaping it.
Leadway Assurance is one of Nigeria’s foremost insurance service providers, renowned for its efficiency and customer reliability. With over 50 years of experience, Leadway has consistently honoured its underwriting commitments and earned a reputation for excellence in claims handling. The company remains at the forefront of the insurance industry, offering innovative solutions that meet the evolving needs of its clients.
