NKECHI NAECHE-ESEZOBOR—Cornerstone Insurance Plc on Friday unveiled AI-powered virtual assistant called Cici to help customers make smarter decisions.
According to the insurer, the new digital assistant “Cici” was designed to enhance customer engagement, provides instant responses to questions on insurance and improves the overall service experience for clients.
Speaking at the media parley held in its head office in Victoria island, Oluwarotimi Adediji, Deputy Chief Technology Officer,explained the capabilities and functionalities of Cici as well as the benefits it would bring to the Company.
According to him , Cici is built on a generative Artificial Intelligence with advanced natural language. The application of Cici will help the company to achieve speed, accuracy, affordability, and customer satisfaction.
Cici groundbreaking addition to the insurer digital transformation journey is capable of answering customer questions about insurance products, buy Insurance, assist with claims guidance, provide policy details and premium information, and offer 24/7 customer interaction.
Also, Jafar Elamah, Head, Digitisation and Projects said “Cici provides context-aware and conversational intelligence; real-time policy lookup, claims assistance, and fraud detection; continuous learning from user interactions; integration with internal systems, Customer Relationship Management (CRM) etc and multilingual and omnichannel support.
“For complex queries, it gives you human-like interaction. You can interact with Cici like you are talking to someone on your WhatsApp or on your mobile phone. Cici is available any day, anytime, anywhere through the internet.
“Cici brings a lot of benefits for company including improved customer experience – delivers fast, accurate, and personalized answers to policyholders and prospects; operational efficiency – reduces call center load and improves first-contact resolution rates; scalability – easily expands to cover new products, services, or regulatory updates; Compliance & Control – exclusive mode ensures responses are based only on verified content; cost optimization – automates repetitive queries, reducing support costs and agent workload to make insurance more accessible, responsive, and customer-focused.
The Group Head Marketing & Corporate Communications Cornerstone Insurance Plc Cordelia Ekeocha, said the AI-powered solution would be expanded to provide services through the three major languages in Nigeria – Hausa, Yoruba, and Igbo.
She implored the public to leverage the platform in accessing their insurance needs.
Stephen Alangbo, Managing Director/CEO, Cornerstone Insurance Plc, said “The evolution of our chatbot from a static knowledge base to a Generative AI-powered solution reflects our commitment to redefining customer engagement in the insurance industry. With Cici, we have moved beyond pre-set answers to deliver intelligent, context-aware conversations that are fast, accurate, and personalised. This transformation not only enhances the customer experience but also improves operational efficiency, scalability, and compliance. At Cornerstone Insurance Plc, we see technology like Cici as a vital partner in making insurance simpler, smarter, and more accessible for everyone.”
About Cornerstone Insurance
Cornerstone Insurance is licensed and re-certified by the National Insurance Commission (NAICOM) to provide both general and life insurance services. As the first insurance company in Nigeria to offer customers an online platform for insurance transactions, its services are driven by cutting-edge technology, making them easily accessible via the internet and mobile platforms.
