Cornerstone Insurance Plc has introduced a new Voicebot capability for its AI-powered virtual assistant, CiCi, further strengthening its commitment to delivering faster, smarter, and more convenient customer service through digital innovation.
The new feature allows customers to interact with CiCi using their voice, making it easier to access selected insurance services through natural conversations. Rather than navigating multiple menu options, customers can simply speak to CiCi and receive instant assistance.
Powered by Artificial Intelligence (AI), Natural Language Processing (NLP), and speech recognition technology, the Voicebot understands customer requests and responds in real time, providing quick and seamless support.
Speaking on the development, Jafar Elamah, Head Digitization & Projects Cornerstone Insurance Plc, said:
“At Cornerstone Insurance, we are constantly looking for innovative ways to make insurance simpler and more accessible for our customers. The introduction of CiCi’s Voicebot is another step in our digital transformation journey, enabling us to deliver faster responses, greater convenience, and an enhanced customer experience.”
The Voicebot is currently designed to support selected customer journeys, including onboarding for investment-linked products and providing guidance on motor insurance claims. Customers can obtain product information, begin selected onboarding processes, and receive claims support through simple voice interactions.
Unlike traditional customer service systems that require customers to follow lengthy menu prompts, CiCi’s Voicebot understands natural conversations, making interactions quicker, easier, and more intuitive.
The new capability is expected to:provide customers with faster access to information and support.
The launch forms part of Cornerstone Insurance’s broader digital transformation strategy aimed at leveraging technology to improve service delivery and meet the evolving needs of customers.
As customer adoption grows, the company plans to expand the Voicebot’s capabilities to support additional insurance products and customer service journeys.
With the introduction of CiCi’s Voicebot, Cornerstone Insurance continues to reinforce its position as one of Nigeria’s leading innovative insurance companies, leveraging technology to make insurance more accessible, responsive, and customer-centric.
About Cornerstone Insurance Plc
Cornerstone Insurance Plc is a forward-thinking insurance company committed to delivering innovative products, responsive service, and customer-focused digital solutions. Through continued investment in technology and process improvement, the company is strengthening how customers access insurance information, complete product onboarding, and receive support across key service journeys.
