Insurance World

Linkage Assurance Strengthens Customer Service Centre To Enhance Complaints Resolution

L-R: Emmanuel Otitolaiye, Chief Finance Officer; Okanlawon Adelagun, Executive Director, Technical; Daniel Braie, Managing Director/CEO; and Joyce Ojemudia, General Manager, Marketing, all of Linkage Assurance Plc during the official opening of the Company’s refurbished Customer Service Centre at its corporate head office in Lagos

Committed to ensuring that its customers get the best of attention and are able to resolve their complaints without going through many protocols, Linkage Assurance Plc has strengthened its Customer Service Centre.

L-R: Daniel Braie, Managing Director/CEO; Joyce Ojemudia, General Manager, Marketing and Okanlawon Adelagun, Executive Director, Technical, all of Linkage Assurance Plc during the official opening of the Company’s refurbished Customer Service Centre at its corporate head office in Lagos

The service centre, which has been equipped with state of the art technological infrastructure and more trained personnel will ensure that customers have unrestricted access to the care officers for any complaints they may have before or  after any transaction with the Company.

Daniel Braie, Managing Director/CEO of the Company who disclosed this during the formal launch of the refurbished Center at the firm’s corporate head office in Lagos said, this is in line with its vision to continue to enhance customer experience.

“What we have done today is one of the initiatives we have in our strategy to increase customer service experience because as an insurer, customer is the reason we are in business”

Braie noted that in the past customers with complaints were directed to the technical officers concerned but we have discovered that allowing the customer care officers to take their complaints and follow through until is resolved gives better experience to the customers.

“This initiative is targeted at strengthening the customers’ dispute resolution process and enhances the confidence they have on our activities as an insurance company”.

Braie also noted that the centre was launched to provide the company’s customers a platform and channel through which they can register their complaints and also to build confidence in current and prospective customers about the firm’s services and ability to meet their expectations.

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