BY NKECHI NAECHE-ESEZOBOR—For Ogunyinka Johnson, Chief Executive Officer of King John Environment Services, insurance is more than a policy document — it’s about trust, reliability, and how people are treated when it matters most.
Mr. Johnson has insured his business with NEM Insurance Plc, Nigeria’s leading general insurance company, for over five years. During that time, he has had cause to file multiple claims on his two trucks, and each experience, he says, has reinforced his confidence in the company.
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“The first claim was handled perfectly,” he recalled. “The second one was more challenging, but NEM still managed it excellently.”
What stood out most to him, however, went beyond the claims process itself. While his claim was being settled, NEM Insurance surprised him with a warm, personal gesture — a birthday cake.
“That really shocked me,” he said with a smile. “An insurance company welcoming me with a beautiful cake while paying my claim? That is not ordinary.”
Describing the company as “a very good insurance company,” Mr. Johnson said the insurer’s professionalism and human touch have earned his loyalty.
He noted that his relationship with the company has grown stronger over the years, leading him to recommend NEM to others without hesitation.
“I have so much interest in NEM, and I will continue to maintain a very good relationship with them,” he said. “Even without being prompted, I tell people about them.”
According to Mr. Johnson, NEM Insurance stands out not just for dependable coverage and prompt claims settlement, but for the genuine relationships it builds with its clients.
“Sincerely, I believe there are many people out there waiting to experience an insurance policy that truly gives them solid ground,” he added.
