BY NKECHI NAECHE-ESEZOBOR--In line with its promise to protect the insured, the National Insurance Commission, (NAICOM), has assured that complains sent to the Commission’s Complaint Management System,(CMS), portal by dissatisfied policyholders will be resolved within four days of making such complains.
Ibrahim Ngaski, of Information Technology Department, of the commission disclosed this while presenting his paper titled ” Leveraging Technology To Promote Insurance Penetration” at a two day retreat for Insurance journalists in Uyo, Akwa Ibom, State.
According to him, CMS is a customized solution designed to help the commission manage complaints and handle issues seamlessly and ensure that insurance companies are performing optimally and clients are serviced adequately.
He added that CMS incorporates all the existing stakeholders and properly assigns roles to them giving access to services that not just aid their day-to-day activities but improve their delivery time and ensure maximum customer satisfaction.
He noted that all complains sent to the CMS platform are receiving automatically by the commission and companies involved in the issues.
This he said enabled the commission to act quickly for the satisfaction of the policyholders.
He however called on policyholders not to hesitate to send their complains to the Commission via it’s URL https://complaints.naicom.gov.ng/
He said the commission frowns at inability of insurance companies to settle genuine claims and discharge claims to policyholders.
He noted that the commission have adopted stringent measures that would compel insurance firms to honour their claims.