BY NKECHI NAECHE-ESEZOBOR—The Nigeria Immigration Service (NIS) announced on Thursday said it has upgraded its passport tracking system to improve efficiency and enhance service delivery to applicants.
The service made the announcement via its official X account today followed rising public clamour over delays in passport issuance and collection.
According to the Service, it observed that hundreds of passports produced had remained uncollected, leading to increasing complaints from applicants.
The new addition, tagged “PRODUCED (PASSPORT PRODUCED, READY FOR COLLECTION)”, includes a feature informing applicants when their passports are ready for collection.
This update enhances the existing tracking system, and helps applicants stay informed about timelines for passports produced and awaiting collection (for physical collection) or produced but not delivered (for courier delivery).
It added that the Nigeria Immigration Service remains committed to delivering an efficient system that works for all in line with global best practices.
