The Nigerian Shippers’ Council (NSC) said it recovered in excess of N2.59 billion with the help of the Council’s Alternative Dispute Resolution (ADR) in third quarter of 2025.
The Council also said it had saved shippers N175.8 billion and more than $30,000 in the second quarter of 2025 through various complaint resolutions initiated by industry stakeholders.
A look at the council’s Q3 2025 reports shows that the Complaints Unit received 46 complaints across the national maritime supply chain during the period, resolving 26 cases successfully while 20 complaints are in the process of being resolved.
The cases handled during the quarter covered a wide-range of industry concerns, including disputes involving container deposit refunds, demurrage and detention charges, arbitrary billing, cargo damage, missing containers, documentation errors, regulatory delays, and non-delivery of cargo.
The report stressed that the Council’s interventions were being driven by its statutory mandate to ensure fairness in port operations, enhance service delivery, and protect cargo owners and service providers from exploitative practices across the sector.
Through the use of ADR, the Council prevented several disputes from escalating into litigation, saving stakeholders valuable time and financial resources.
The Complaints Unit has continued to submit monthly service delivery reports to the Presidential Enabling Business Environment Council (PEBEC), in line with federal efforts to improve efficiency in Nigeria’s maritime operations.
