BY NKECHI NAECHE-ESEZOBOR—Niyi Onifade, MD/CEO Heirs Life Assurance, a member of the Heirs Insurance Group, has emphasized the important role technology play in deepening insurance penetration.
He disclosed this during the panel discussion at the 2nd edition of the United Capital Securities’ Insurance CEO Breakfast Forum, with the theme:“Technology as a critical driver of growth and transformation in the Nigerian insurance landscape” which was held yesterday in Lagos.
According to him technology play an important role in bringing customers closer to insurance.
He cited the deliberate steps the companies within Heirs Insurance Group have taken to lay a strong digital and technology foundation for its service, he said “We realized that we must be digital from day one and, thus, we embraced digital tools from the start and drove insurance education heavily through our social media platforms and other digital channels.”
Onifade further outlined how the infusion of technology has been pivotal in revolutionising the overall customer experience at Heirs Insurance Group saying, “we have championed digital transformation to ensure our customers not only find insurance accessible but also experience a level of service that aligns with their expectations.”
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In his keynote address, the Commissioner for Insurance, Mr. Sunday Thomas commended Heirs Insurance Group for their immense contributions to the Nigerian insurance industry since entering the market in December 2020.
According to him, NAICOM has no regret granting the operating license to the group companies.
“The commission is committed to supporting every initiative that will increase insurance adoption in the country.”
He also mentioned that the commission under his watch is focused not just on compliance, but a wider developmental process that will transform the entire insurance market.
The forum had in attendance the Commissioner for Insurance, Mr. Sunday Thomas; Group MD/CEO, United Capital plc, Peter Ashade; MD/CEO, Heirs General Insurance, Wole Fayemi; Professor Olayinka David-West, and other executives from the Nigerian financial industry.