The claims paid across various business portfolios represent 37.8% of the total N14 billion claims settled during the full 2025 financial year, reflecting the company’s strong financial capacity and deliberate customer-centric approach to insurance operations.

The claims cut across several product lines including Motor Insurance, Fire Insurance, General Accident, Marine Insurance, Aviation, Oil & Gas, Engineering, Bond and Agric Insurance, further demonstrating the company’s extensive underwriting expertise and strategic role in supporting businesses and individuals across critical sectors of the Nigerian economy.

In addition, the company recorded reinsurance recoveries of N2.9 billion in 2026, compared to N6.8 billion achieved in the 2025 financial year, representing 41.4% of the previous year’s figures.

Speaking on the claims performance, the Managing Director/Chief Executive Officer, Mary Adeyanju, said the company remains committed to fulfilling its promise to customers by ensuring that every genuine and confirmed claim is settled promptly and professionally.

“We understands that the true value of insurance is revealed at the point of claims settlement. This is why we have continued to strengthen our claims management process to ensure that our customers receive timely support when it matters most.

“Our commitment is simple and unwavering; every genuine and confirmed claim will be paid promptly, transparently and professionally. We see our customers as partners, and we remain dedicated to protecting their businesses, investments and future with integrity and excellence.”

She further noted that the company’s consistent investment in people, technology and operational processes has significantly enhanced service efficiency and customer experience.

“As the risk landscape evolves, we are continuously innovating and improving our systems to serve our customers better. Our focus is not only to provide insurance coverage, but also to deliver confidence, stability and peace of mind to every policyholder,” she added.

 Leveraging the capabilities and unique strengths within the group,the company continues to provide premium risk management solutions tailored to meet the needs of corporate organisations, SMEs and individuals.

The company’s impressive claims settlement record remains a testament to its financial strength, technical expertise and reliability as a trusted insurance partner in Nigeria. Customers seeking dependable insurance solutions are encouraged to explore the company’s wide range of products designed to protect lives, assets, businesses and investments against unforeseen risks.

Meanwhile, the Group Chief Executive Officer of Consolidated Hallmark Holdings Plc, Eddie Efekoha, has confirmed that the Group will declare a final dividend of 15 kobo per share at its Annual General Meeting scheduled for May 21, 2026. Combined with the 10 kobo interim dividend paid in 2025, this brings the total dividend for the period to 25 kobo per share, further reflecting the Group’s commitment to delivering value to shareholders.

About Us:
Consolidated Hallmark Insurance is one of the leading General Business and Special Risk Insurance underwriters in Nigeria. Over the years, the company has played a leadership role in the underwriting of key transactions in Aviation, Oil & Gas, Marine Cargo and Hull Business as well as in Motor insurance business. We have built a reputation on Professionalism, Integrity and Excellent Service Delivery. Leveraging on the capabilities and unique skills of the entire group, we provide premium risk management solutions to our clients. Our commitment to serving you better has seen us make key investments in our People, Technology and Processes.

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The company disclosed this in a statement made available to BusinessTodayNG.

A breakdown of the claims shows that the life business paid over ₦4.1 billion, while the general insurance arm disbursed more than ₦3.6 billion across key sectors, including energy, engineering, motor, marine cargo, and marine hull.

Commenting on the development, Olalekan Oyinlade, Chief Executive Officer of emPLE General Insurance Limited, said insurance remains a “sacred obligation” to provide support in times of adversity.

“Insurance, at its core, is a promise, a sacred obligation to provide support in times of adversity, and in 2025, we honoured that promise,” he said.

He added that amid ongoing industry reforms, the company remains focused on strengthening underwriting discipline, improving claims efficiency, and building a more resilient business capable of delivering consistent value to customers and stakeholders.

Also speaking, Jolaolu Fakoya, Managing Director of emPLE Life Assurance Limited, said life insurance plays a critical role in providing financial reassurance to families during periods of loss.

“In Life Insurance, our role in providing reassurance in moments of uncertainty is close to our heart,” he said.

He cited examples of claims paid, including ₦112 million to the family of a 47-year-old breadwinner, ₦21 million to a bereaved mother, and ₦205 million to another family following the loss of a 55-year-old loved one.

Fakoya added that the company is focused on deepening insurance penetration by simplifying access, improving customer experience, and strengthening public trust in the value of insurance.

“This is to ensure more Nigerians understand the value of insurance and benefit from it when it matters most,” he said.

The company said the milestone reflects its continued growth and its commitment to transforming insurance from a transactional product into a reliable support system that enables individuals and businesses to face the future with confidence.

About emPLE

emPLE is a Nigerian insurance brand operating through emPLE General Insurance Limited and emPLE Life Assurance Limited, focused on delivering accessible protection solutions grounded in governance discipline, operational excellence, and sustainability principles.

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The impressive payout underscores the company’s enduring commitment to prompt claims settlement, financial strength and the fulfilment of its core promise to policyholders, further affirming Mutual Benefits’ position as one of Nigeria’s most dependable and customer-focused insurance institutions.

Commenting on the development, the Managing Director of Mutual Benefits Assurance Plc, Mr. Olufemi Asenuga, stated that claims payment remains the strongest proof of an insurer’s credibility and value.

According to him, every settled claim represents a promise fulfilled, helping families recover, businesses bounce back and customers stay protected against unforeseen losses.

He added that the company remains committed to maintaining high standards in underwriting discipline, service delivery and claims responsiveness across all touchpoints.

The company’s latest performance also comes at a significant period for the Nigerian insurance industry, as recapitalisation discussions and market reforms continue to shape the sector. In this environment, Mutual Benefits’ sustained claims payment culture highlights its resilience, financial stability and customer-first orientation.

Industry observers have long maintained that prompt claims settlement is one of the most effective ways to build public confidence in insurance and deepen penetration across Nigeria.

With insurance penetration in Nigeria still below global averages, sustained public awareness of prompt claims payment remains essential to changing perceptions, encouraging uptake and building trust in the industry.

For over three decades, Mutual Benefits has built a reputation around reliability, nationwide reach and a consistent commitment to customers. Its sustained claims payment tradition remains one of the company’s strongest differentiators in a dynamic marketplace. Recent customer testimonials have also pointed to the relief and confidence policyholders derive from the company’s timely claims settlement.Such testimonials reinforce the real-life role insurance plays as a stabilising force for households and enterprises.

The post Mutual Benefits Pays ₦13.6bn Claims Amid Industry Reforms appeared first on Business Today NG.

Mr. Abdelhamid Abdelrahman of RAP Building Solutions Ltd recently applauded the company for its swift claims settlement and attentive customer service, describing his journey as clear evidence that insurance truly works when managed by a dependable provider.

Abdelrahman explained that his decision to insure his vehicles with the company was influenced by its strong reputation and visible presence within his business environment in Lagos. Easy access to one of its offices also gave him added confidence, allowing for seamless interaction and support whenever needed. Four years on, he remains a loyal customer.

He said: “I had my doubts at some point, thinking that because they are one of the oldest insurance companies, perhaps their service might not be as efficient. But when I had a vehicle claim in 2023, it was processed in no time.”

He added that subsequent claims involving other vehicles in his fleet were handled just as efficiently, further strengthening his confidence in the company.

“Since then, I have felt that whenever I have a vehicle, I will always subscribe to their packages and services. Mutual Benefits may be one of the oldest, but they are still one of the most responsive insurance companies in Nigeria. Their response to customers’ questions and feedback is very fast. I have no regrets partnering with them,” he stated.

Abdelrahman also used the opportunity to encourage Nigerians who remain sceptical about insurance to reconsider their views.

“Many people believe insurance does not work in Nigeria, but it does. When the time comes to make a claim and it is handled smoothly, then you know insurance truly works,” he said.

Industry experts have repeatedly noted that prompt claims settlement remains one of the strongest indicators of trust and credibility in the insurance sector. According to analysts, customers are more likely to retain policies, renew coverage and recommend insurers when claims are paid quickly and transparently.

They explain that efficient claims management not only provides financial relief during difficult times but also helps improve public perception of insurance as a dependable financial safety net. In markets where scepticism exists, real customer experiences and timely claims payments often play a critical role in driving adoption.

Mutual Benefits Assurance Plc has consistently positioned prompt claims settlement as a core part of its customer promise, with billions of naira paid out monthly across life and general insurance categories.

As economic uncertainties continue to heighten the need for financial protection, stakeholders say insurers that deliver swift and seamless claims experiences are likely to enjoy stronger customer loyalty and wider market acceptance.

The post Customer Testimonial Highlights Why Mutual Benefits Assurance Stands Out appeared first on Business Today NG.

The underwriting firm in the first half of the year 2024, said it paid a total of N1,9billion claims to policyholders covering 1455 claims spread across various policies from the different branches across the country.

The breakdown of the claims paid shows that fire policies have the highest figure of N931million with motor claims ranking second with a sum of N416million, general accident with a sum of N254million., marine and aviation with a sum of N218, Engineering with a sum of N65 million followed by oil and gas claims with a sum of N9.6million and finally Energy with a sum of N584,000 making up the total claims paid sum of N1.9b in the first half of the year.

According to the firm, it did not only pay the claim amounts, but also made regular follow-up calls to ensure the customers are left satisfied. In a statement made available by the customer care desk of the organization, many of the policyholders who were beneficiaries of one claim or the other gave complimentary remarks about the underwriting firm with the way their claims were treated in a timely and professional manner.

It added that it continues to maintain its standard of excellence. It has positioned itself to be accessible to all policyholders by operating from multiple locations in Lagos and other major cities in Nigeria, making it much easier for policyholders to submit claim complaints, receive verification of claim and receive reimbursement for their loss.

Speaking further, the Managing Director/CEO of the firm, Mr. Olaotan Soyinka, said: “Our commitment to satisfying our customers remains unwavering and unshakeable. We understand the importance of swift claims resolution and are proud to provide financial support when our customers need it the most especially in this trying period when a lot of insureds see insurance as the last resort of succour when the unplanned happens.”

He posited that the Brand is a reputable one in the insurance landscape in the country and as such, no stone will be left unturned in ensuring that the positive image of the brand is not compromised in any way. He added that claims payment is the true testament of strength and capacity for any insurance company that is worth the salt.

He appealed to Nigerians to imbibe the culture of insurance as that is the only business that can ensure the continuous creation and sustainability of wealth when the eventuality happens.

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