Veritas Kapital Assurance Plc has again demonstrated its prowess on the Nigerian market, as it clinched two prestigious awards at the 2024 Customer Service Excellence Awards organised by Customer Service Standard Magazine.
The gold and diamond awards were presented today, in recognition of the company’s exceptional customer engagement and leadership in the insurance sector.
Dr. Adaobi Nwakuche, the Managing Director and CEO of Veritas Kapital Assurance, clinched the Diamond Award for Outstanding CEO Leadership for her transformative leadership and focus on enhancing customer service.
Also, the Gold Award for Outstanding Customer Engagement was presented to the company.
Speaking on the award, Mr. Abidemi Adesanya, representing the award organizers, praised the company for its outstanding customer engagement, noting that the company and its leadership emerged as the winners after thorough and meticulous research.
He commended the firm for placing customers at the center of its business strategy, which has greatly contributed to its continued.
Receiving the award on behalf of Dr. Nwakuche, Godwin Agbonaye, the Regional Head of Lagos and South, expressed deep gratitude to the organizers for the recognition.
He said Veritas Kapital unwavering commitment to customer satisfaction and highlighted the integral role that customer engagement plays in driving the company’s growth and success.
He further noted that this award reaffirms their dedication to consistently enhancing their service delivery and products.
“This momentous win for Veritas Kapital Assurance not only solidifies its position as an industry leader but also reinforces its dedication to setting new benchmarks in customer service excellence.”
Mr. Arinze Adigwe, the Head of Marketing and Corporate Communications, also took to the stage to collect the Gold Award for Insurance Brand of the Year, further underscoring the company’s strong brand presence and customer-centric approach.
