Coronation Insurance Plc has introduced an innovative Artificial Intelligence (AI)-enabled vehicle inspection feature on its digital onboarding portal, reinforcing its commitment to leveraging technology to deliver superior customer experiences and operational efficiency
The groundbreaking feature allows customers purchasing motor insurance policies to capture images of their vehicles directly through the onboarding portal using AI-powered image recognition technology. The solution streamlines the vehicle inspection process, making it faster, more convenient, and more accurate for customers.
As one of the first innovations of its kind within Nigeria’s insurance industry, the AI-enabled feature represents a significant step forward in the digital transformation of insurance services. By automating vehicle image capture and documentation at the point of policy purchase, Coronation Insurance is simplifying the customer journey while enhancing underwriting and claims management processes.
Speaking on the development, Olamide Olajolo, Managing Director at Coronation Insurance, said:
“At Coronation Insurance, we continuously seek innovative ways to improve customer experience through technology. This AI-powered vehicle inspection feature is a game changer that enables customers to complete their motor insurance purchase seamlessly while providing us with accurate vehicle records that can support faster and more efficient claims processing.”
The captured vehicle images are securely stored and can serve as valuable reference points in the event of an accident or claim. This helps reduce claim assessment timelines, improve transparency, and support quicker claims resolution for customers.
The introduction of the AI-enabled feature aligns with Coronation Insurance’s broader digital transformation strategy aimed at making insurance more accessible, convenient, and responsive to the evolving needs of customers.
With this innovation, Coronation Insurance continues to strengthen its position as a forward-thinking insurer, delivering technology-driven solutions that enhance customer satisfaction and set new standards for the insurance industry.
