BY NKECHI NAECEHE- ESEZOBOR—In a remarkable demonstration of its dedication, commitment, and guaranteed promise to provide compensations for specified losses suffered by its deserving customers, KBL Insurance Limited, has paid a total of N1.95billion as claims in the last 18 months.
The firm’s Executive Director, Business Development, Mr. Charles Ajawuihe said the development came with a price. “It is our intentional investment in information technology, our Enterprise Resource Planning Software, and the upbeat groundbreaking digital solution, the IES-Online Application, which drives our speed. This infrastructure coupled with the drive of our highly technical professionals and resourceful workforce, I can say, is dictating the knack. How do we consistently make our customers happy and comfortable? How will they always think about KBL Insurance, any time it comes to general business? Achieving the requisite equilibrium, a calm state of the mind and finding appropriate answers to these questions, always occupy our mind at KBL”, the Director who also oversees the firm’s Technical Operations, explained.
The company added that its commitment to prompt claims settlement aligns with the company’s ethos of diligently meeting its obligations to its customers.
This alone, the firm revealed, is responsible for the demonstrated loyalty by several of its retail, corporate and public sector customers who have remained with them, and have consistently done business with the underwriter in the last 20 to 25years.
It added that N1.95bn it paid as claims settlement over a period, underscores a clientele base which cuts across diverse categories of General Insurance in the recent years.
Committed to bolstering Nigeria’s insurance sector, KBL Insurance Limited has been renewing its approach to business to accelerate underwriting transformation.
According to the firm, it had invested in technology to improve speed and achieve effective underwriting and had consistently trained and retrained its technical and sales teams locally and internationally, to expand their capacity and knowledge base in various areas of the sector and consolidate the gains it had made in the recent times.
Its Enterprise Resource Planning software streamlines various facets of insurance operations, from underwriting to claims settlement, and ensures rapid delivery of certificates, discharge vouchers, and insurance policy documentation. This technological advancement signals a new era in the Nigerian insurance landscape, as it reshapes conventional manual processes and accelerates service delivery.
Recently, the Managing Director, Chief Executive Mrs. Ukachi Orji advocated for a nationwide insurance inclusion policy initiative, aimed at positioning insurance as a potent tool for economic advancement.
With a robust presence across Nigeria, KBL Insurance Limited is registered and approved by the National Insurance Commission (NAICOM). As a fully recapitalised general insurance entity, the company is equipped to safeguard various assets.
Boasting over 25 years of experience, KBL Insurance specializes in mitigating corporate and retail insurance risks for Small and Medium Scale Enterprises (SMEs). Its coverage spans Motor Insurance, Computer All Risk, Fidelity Guarantee, Contractors All Risk, Marine Insurance, Fire and Special Perils, Group Personal Accident, Combined Fire & Burglary, Goods-in-Transit, and more, resonating with a diverse clientele from both public and private sectors.
In an industry where trust and responsiveness are paramount, KBL Insurance’s relentless dedication to its clients, its industry-altering innovations, and its drive to enhance economic growth through insurance make it a standout force to be reckoned with.
