Heirs Insurance Group has won the Africa Sustainable Futures Award, organised by the Financial Times in partnership with the World Bank Group’s Multilateral Investment Guarantee Agency (MIGA), in the Critical Infrastructure (Non-Energy) category.

Presented at the closing awards ceremony of the 2026 Africa Summit in London, the award recognises the Group’s innovative use of digital technology to expand access to insurance and advance financial inclusion among underserved communities in Nigeria.

At the core of the Group’s initiatives is Prince AI, Nigeria’s first multilingual generative AI insurance assistant, which uses artificial intelligence and multi-language capabilitieswith a focus on local languages, to help make insurance more accessible and easier to understand.

Combined with the Group’s USSD platform, mobile application and digital and bancassurance distribution channels, the initiative is helping extend financial protection to populations historically excluded from formal insurance services.

Through these initiatives, Heirs Insurance Group has extended insurance access to more than three million people, demonstrating how technology-enabled distribution can help address barriers to insurance adoption in markets where access to financial protection remains limited.

The Group’s approach combines digital accessibility with a commitment to customer trust, service delivery and itspledge to settle validated claims within 48 hours, provides a dependable safety net for individuals, families and businesses facing unexpected financial shocks.

Commenting on the recognition, Niyi Onifade, Sector Head, Heirs Insurance Group, said: “This award is a powerful validation of our commitment to making insurance simple, accessible and reliable for every Nigerian. For too long, millions of people have remained outside the formal insurance ecosystem, leaving them vulnerable to financial uncertainty. We are using technology to help change that reality.”

He added: “By combining digital innovation, artificial intelligence, multilingual capabilities and customer-centric distribution, we are addressing traditional barriers to insurance adoption and bringing financial protection closer to the people who need it most. Our mission is to demonstrate that inclusive insurance can be delivered at scale without compromising the quality of the customer experience.”

The Critical Infrastructure (Non-Energy) category recognises private-sector initiatives that strengthen essential infrastructure and improve livelihoods through sustainable, scalable solutions. Heirs Insurance Group’s recognition emphasises the role that digital financial services can play in advancing inclusion and strengthening economic resilience.

The award marks an important milestone in the Group’s efforts to expand insurance access through technology, broaden participation in the formal insurance market and build greater financial resilience among individuals and businesses in Nigeria.

About Heirs Insurance Group

Heirs Insurance Group is the insurance arm of Heirs Holdings, the leading pan-African investment company, with investments across 24 countries and four continents. With a rapidly expanding retail footprint and an omnichannel digital presence, Heirs Insurance Group, comprising Heirs General Insurance Limited, Heirs Life Assurance Limited, and Heirs Insurance Brokers, serves both corporate and individual customers across Nigeria.

Heirs Insurance Group is championing financial inclusion and leading the digital insurance play in Nigeria, demonstrating its mission to democratise access to insurance.

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The call was made during a courtesy visit by the Insurance Meets Tech team to the NCRIB, where the Council formally endorsed the fifth edition of the annual insurance and technology conference.

Scheduled for Friday, November 20, 2026, at the Balmoral Event Centre, Sheraton Hotel, Ikeja, Lagos, IMT 5.0 is themed “Building Insurance That Connects.” The event will bring together insurance professionals, technology leaders, regulators, innovators, investors, policymakers, entrepreneurs, and other stakeholders to examine how technology, innovation, and collaboration can contribute to a more connected, responsive,and customer-focused insurance industry.

Speaking during the visit, the President of the Nigerian Council of Registered Insurance Brokers (NCRIB), Mrs. Ekeoma Ezeibe, stated, “Technology is no longer a peripheral conversation for the insurance industry; it is central to how we create value, serve consumers and remain relevant in a rapidly changing environment. For insurance brokers, this is particularly important because we are professional advisers and a critical link between consumers and the wider insurance value chain. We must therefore be at the forefront of understanding and harnessing the technologies shaping our profession.”

“This is why I am particularly pleased that, for its fifth edition, Insurance Meets Tech is creating an opportunity for brokers to play a more pivotal role in this important conversation. I encourage insurance brokers and other professionals to actively participate in discussions around technology, innovation and the future of insurance,” she added.

The NCRIB’s endorsement reinforces the importance of collaboration between the insurance and technology communities, particularly as emerging technologies continue to influence how insurance products are designed, distributed and experienced.

Commenting on the endorsement, Odion Aleobua, Convener of Insurance Meets Tech and Founder/CEO, Creato Urban,said the Council’s support was particularly significant as the platform marks its fifth edition. “Reaching our fifth edition is an important milestone for Insurance Meets Tech, and having the NCRIB’s leadership endorsement is a validation of the impact this platform has made over the last five years.”

“Brokers are central to the insurance ecosystem, controlling over 90% of the country’s total commercial premium, and their perspectives are critical to conversations around technology, customer experience and the future of the industry. IMT 5.0 is designed to create a platform where these conversations can move beyond theory into meaningful exchange, collaboration and practical solutions.”

The fifth edition will feature high-level panel discussions, keynote sessions, technology showcases and networking opportunities, with discussions spanning digital transformation, emerging technologies, professional development, customer experience and the evolving insurance ecosystem.

About Insurance Meets Tech (IMT)

Insurance Meets Tech (IMT) is West Africa’s leading annual insurance and technology conference, dedicated to fostering collaboration between the insurance industry and the technology ecosystem. Through conferences, thought leadership, networking, and strategic partnerships, IMT gives industry stakeholders a platform to explore digital transformation, innovation, industry growth, and customer-centric solutions.

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Managing Director and Chief Executive Officer, Nelson Akerele, disclosed this recently in Lagos that the company’s paid-up share capital has risen to over N18.7 billion,  surpassing the minimum capital requirement.

According to him, the company’s parent group in Ghana bridged the capital gap, while PricewaterhouseCoopers (PwC) has been appointed to carry out capital verification.

Akerele said the insurer intends to leverage its strengthened capital position to expand market opportunities, increase capacity and deepen customer partnerships as the industry moves into the post-recapitalisation era.

On Post-Recapitalisation Growth, he said the company is positioning itself for growth through digital innovation after successfully meeting recapitalisation requirements.

He noted that  the company has operated as a digital-first insurer since its inception five years ago and plans to deepen technology adoption across its operations.

He noted that the insurer is partnering with insurtech firms and other technology-driven organisations to expand distribution channels and improve customer experience.

Akerele said the company’s digital strategy aligns with the regulator’s push for greater digitalisation in the insurance sector and will provide a competitive advantage in the evolving market.

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The groundbreaking feature allows customers purchasing motor insurance policies to capture images of their vehicles directly through the onboarding portal using AI-powered image recognition technology. The solution streamlines the vehicle inspection process, making it faster, more convenient, and more accurate for customers.

As one of the first innovations of its kind within Nigeria’s insurance industry, the AI-enabled feature represents a significant step forward in the digital transformation of insurance services. By automating vehicle image capture and documentation at the point of policy purchase, Coronation Insurance is simplifying the customer journey while enhancing underwriting and claims management processes.

Speaking on the development, Olamide Olajolo, Managing Director at Coronation Insurance, said:

“At Coronation Insurance, we continuously seek innovative ways to improve customer experience through technology. This AI-powered vehicle inspection feature is a game changer that enables customers to complete their motor insurance purchase seamlessly while providing us with accurate vehicle records that can support faster and more efficient claims processing.”

The captured vehicle images are securely stored and can serve as valuable reference points in the event of an accident or claim. This helps reduce claim assessment timelines, improve transparency, and support quicker claims resolution for customers.

The introduction of the AI-enabled feature aligns with Coronation Insurance’s broader digital transformation strategy aimed at making insurance more accessible, convenient, and responsive to the evolving needs of customers.

With this innovation, Coronation Insurance continues to strengthen its position as a forward-thinking insurer, delivering technology-driven solutions that enhance customer satisfaction and set new standards for the insurance industry.

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