BY NKECHI NAECHE-ESEZOBOR—To deliver faster and more seamless claims processing, Lasaco Assurance Plc is adopting the AI-driven remote vehicle assessment system, FastClaim.
This step reinforces the company’s position in the digital era by supporting quicker surveys and inspections, improved customer service, and a renewed focus on innovation.
The initiative reflects its long-term commitment to reshaping how Nigerians experience insurance.
By adopting FastClaim, the company resolves to deliver a smoother, more transparent inspection process, one that strengthens customer satisfaction and builds long-term loyalty.
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By removing delays and simplifying operational experience, it will give policyholders the confidence and comfort they expect from a modern insurer.
This focus on customer-centered innovation answers the question of how the insurer intends to drive customer satisfaction in the years ahead.
FastClaim deliver speed and accuracy by allowing customers to simply take photos of their vehicles with their smartphones and upload them through a secure digital portal.
The AI system instantly analyzes the images, identifies the vehicle’s condition, and generates accurate reports within minutes.
Acting Managing Director, Lasaco Assurance Plc, Ademoye Shobo, said by reducing the need for physical inspections, the technology significantly reduces assessment and claims processing time, from what typically takes days to just a few hours.
Beyond enhancing both pre-loss and post-loss inspections, FastClaim speeds up claims. For pre-loss assessments, it ensures a clear digital baseline of a vehicle’s condition at policy inception.
For post-loss evaluations, it provides precise, timely damage analysis that supports fair settlements.
This results in a more transparent, consistent, and efficient experience for customers and underwriters alike.
The Deputy Managing Director, Corporate Services, Rilwan Oshinusi, noted that the integration of FastClaim also strengthens its overall positioning within the insurance industry.
It enhances decision-making speed, improves underwriting and claims accuracy, and improves operational efficiency. This step reflects the company’s commitment to leveraging advanced technology to meet evolving customer expectations.
With the introduction of AI-powered vehicle assessment, the company sets a new benchmark for digital claims management in Nigeria.
The initiative reinforces the underwriter’s strategic aim to lead with technology, achieve service excellence, and position itself for a stronger digital future.
Through this innovation, the insurer continues to shape a more efficient, transparent, and customer-focused insurance landscape.
