BY NKECHI NAECHE-ESEZOBOR—For many pension contributors seeking answers to delayed requests, account enquiries or benefit-related concerns, the two-day Customer Clinic organised by the National Pension Commission, PenCom, offered more than just a help desk—it provided an opportunity to engage directly with the people responsible for safeguarding their retirement savings.
Held on June 24 and 25, 2026, the initiative brought together contributors, retirees, Pension Fund Administrators (PFAs) and industry stakeholders in an interactive setting where complaints were resolved, enquiries addressed and guidance provided on pension-related issues.
Demonstrating the Commission’s commitment to improving customer experience, Director General Omolola Oloworaran personally visited the various PFA service points, interacting with contributors and operators while identifying issues requiring immediate attention and long-term resolution.
The engagement highlighted PenCom’s drive to make pension services more accessible, transparent and responsive by encouraging direct dialogue between contributors and service providers.
According to the Commission, the Customer Clinic reaffirmed the importance of listening to contributors, resolving concerns promptly and placing customer satisfaction at the heart of pension administration in Nigeria.
- #Financial Services
- #Pension Reform
- Customer Clinic
- Customer Engagement
- customer satisfaction
- National Pension Commission
- Nigeria
- Omolola Oloworaran
- PENCOM
- pension
- Pension Administration
- Pension Contributors
- Pension Fund Administrators
- pension industry
- Pfa's
- Retirees
- Retirement Savings
- Service Delivery
- Stakeholders
- Transparency
